Terms of Service

Last Updated: January 5, 2025

Welcome to Green Horizons Lawn Care. These Terms of Service ("Terms") govern your use of our website and the lawn care services we provide. By using our website or engaging our services, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, requesting services, or engaging Green Horizons for lawn care services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Overview

Green Horizons provides professional lawn care and landscaping services, including but not limited to:

• Weekly lawn mowing and maintenance
• 5-step fertilization and weed control programs
• Spring and fall cleanup services
• Core aeration and overseeding
• Mulching and landscape bed maintenance
• Snow plowing and winter services
• Landscape design and installation
• Other lawn care and landscaping services as agreed upon

Specific services, pricing, and schedules will be detailed in individual service agreements or estimates.

3. Service Area

We primarily serve the Twin Cities metropolitan area, including but not limited to Burnsville, Lakeville, Apple Valley, Eagan, Bloomington, and surrounding communities. Service availability may vary by location and season. Contact us to confirm service availability in your area.

4. Estimates and Pricing

Free Estimates

We offer free, no-obligation estimates for all services. Estimates are based on:

• Property size and condition
• Scope of services requested
• Frequency of service (one-time vs. recurring)
• Seasonal factors and current market rates

Estimate Validity

Written estimates are valid for 30 days from the date of issue. After 30 days, pricing may be adjusted to reflect current market conditions, seasonal changes, or property condition changes.

Pricing Changes

For recurring services, we reserve the right to adjust pricing with 30 days' written notice to reflect changes in costs, property conditions, or scope of work.

5. Payment Terms

• Payment Methods: We accept cash, checks, and major credit cards
• Payment Schedule: Payment is due upon completion of one-time services or as specified in your service agreement for recurring services
• Late Payments: Accounts not paid within 30 days may be subject to a late fee of 1.5% per month (18% annually) or the maximum allowed by law
• Service Suspension: We reserve the right to suspend services for accounts with overdue balances
• Collection Costs: You agree to pay all costs of collection, including reasonable attorney's fees, if your account is referred to collections

6. Scheduling and Cancellation

Service Scheduling

We will make reasonable efforts to schedule services at your convenience. For recurring services (such as weekly mowing), specific service days may vary within a service window based on weather, equipment availability, and route efficiency.

Cancellation Policy

• One-Time Services: Cancel or reschedule at least 24 hours in advance to avoid a cancellation fee
• Recurring Services: Provide 14 days' written notice to cancel or modify recurring service agreements
• Seasonal Programs: Cancellation of multi-application programs (e.g., 5-step fertilization) may be subject to early termination fees

Weather-Related Delays

Minnesota weather can be unpredictable. Services may be delayed or rescheduled due to:

• Rain, snow, or extreme temperatures
• Frozen or excessively wet ground conditions
• Safety concerns for our crew or your property

We will make every effort to notify you of weather-related delays and reschedule promptly. No fees apply for weather-related postponements.

7. Property Access and Preparation

Your Responsibilities

To ensure safe and efficient service delivery, you agree to:

• Provide clear access to service areas (unlocked gates, clear driveways, etc.)
• Remove or secure toys, hoses, decorations, and other obstacles from lawn areas
• Mark or flag sprinkler heads, landscape lighting, and underground utilities
• Secure pets indoors or away from service areas during scheduled services
• Notify us of any hazards, such as beehives, wasp nests, or unstable ground
• Close windows before chemical applications (fertilization, weed control)

Locked Gates or Inaccessible Areas

If we cannot access your property due to locked gates, blocked driveways, or other obstacles, we may charge a trip fee and reschedule the service.

8. Limitation of Liability

Service Warranty

We stand behind our work. If you're not satisfied with our services, contact us within 7 days, and we will make reasonable efforts to address your concerns at no additional charge.

Liability Limitations

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service that gave rise to the claim
• We are not liable for damage to unmarked or improperly marked sprinkler heads, utilities, or landscape features
• We are not responsible for damage caused by hidden defects, soil conditions, disease, or pests beyond our control
• We are not liable for consequential, indirect, incidental, or punitive damages
• Weather-related service delays do not constitute a breach of these Terms

Insurance

Green Horizons maintains general liability insurance. In the event of property damage caused by our negligence, claims should be submitted within 30 days of discovery.

9. Lawn Care Results and Expectations

While we use professional-grade products and best practices, lawn care results depend on many factors outside our control:

• Soil Conditions: Soil quality, pH, compaction, and drainage affect results
• Weather: Drought, excessive rain, extreme temperatures, and other weather conditions impact lawn health
• Irrigation: Proper watering is essential for optimal results
• Pest and Disease: Some lawn diseases and pests may require specialized treatment beyond standard programs
• Time: Lawn improvement programs may take several months to show full results

We will work with you to address concerns and adjust treatment plans as needed, but we cannot guarantee specific results or timeframes.

10. Website Use and AI Chatbot

Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Scrape, harvest, or collect data from our website using automated tools
• Misuse our AI chatbot or attempt to manipulate its responses

AI Chatbot Disclaimer

Our AI-powered chatbot is provided for convenience and general information purposes. While we strive for accuracy:

• Chatbot responses may not always be accurate or complete
• The chatbot does not replace professional lawn care consultation
• For specific service questions, please contact us directly
• Do not share sensitive personal information in chatbot conversations

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Green Horizons Lawn Care or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our website content without our express written permission.

12. Dispute Resolution

Good Faith Resolution

If you have a concern or complaint about our services, please contact us immediately. We are committed to resolving issues quickly and fairly through direct communication.

Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any legal action or proceeding arising from these Terms shall be brought exclusively in the state or federal courts located in Dakota County, Minnesota.

13. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us: